Question 1

How do I send files?

Accepted Answer

Go to the homepage, drag and drop your files (or click to browse), add recipient emails, set a price if you want, and hit Send. Your recipients will get a secure download link by email.

Question 2

Is ZeFile free?

Accepted Answer

Yes! The Basic plan lets you send files up to 5 GB with all core features. Starter and Pro unlock larger file sizes, longer expiry dates, and lower platform fees.

Question 3

Do I need an account?

Accepted Answer

You'll need to verify your email to send files — we use a passwordless OTP system, so there's no password to remember. Just enter your email, confirm the code, and you're in.

Question 4

How do recipients download my files?

Accepted Answer

Recipients receive an email with a secure link. If the transfer has a price, they pay first, then download. If it's free, they download directly. They can also preview watermarked versions before paying.

Question 5

Can I protect my transfers with a password?

Accepted Answer

Yes. When creating a transfer, toggle on password protection and set your password. Recipients will need it to access the download page.

Question 6

What happens when a transfer expires?

Accepted Answer

Expired transfers are no longer accessible. Recipients will see a message saying the link has expired. You can set expiry dates from 1 day to 90 days depending on your plan.

Question 7

How do I get paid?

Accepted Answer

When a recipient pays for your transfer, the amount (minus the platform fee) is credited to your ZeFile wallet. You can withdraw to your bank account or Mobile Money at any time.

Question 8

What payment methods are supported?

Accepted Answer

Mobile Money (MTN, Orange, Wave, Airtel), bank transfers, USSD, and cards (Visa, Mastercard). Your clients pay the way they already do — no credit card required.

Question 9

What are the platform fees?

Accepted Answer

It depends on your plan: on Basic you keep 93%, on Starter you keep 95%, on Pro you keep 97% of each paid transfer. The rate is set when you create the transfer — upgrading later gives you the better rate on new transfers, but doesn't change old ones.

Question 10

Are my files safe?

Accepted Answer

Yes. Files are encrypted in transit using TLS and stored on secure cloud infrastructure. We never share your files with anyone other than your designated recipients.

Question 11

Can I delete my files?

Accepted Answer

Yes. You can cancel or delete any transfer from your dashboard. The files will be removed from our servers.

Account & billing

How to upgrade from Free to Starter or Pro

How to cancel or downgrade your subscription

How to update your email, password, or 2FA