Go to the homepage, drag and drop your files (or click to browse), add recipient emails, set a price if you want, and hit Send. Your recipients will get a secure download link by email.

Yes! The Basic plan lets you send files up to 5 GB with all core features. Starter and Pro unlock larger file sizes, longer expiry dates, and lower platform fees.

Do I need an account?

You'll need to verify your email to send files — we use a passwordless OTP system, so there's no password to remember. Just enter your email, confirm the code, and you're in.

How do recipients download my files?

Recipients receive an email with a secure link. If the transfer has a price, they pay first, then download. If it's free, they download directly. They can also preview watermarked versions before paying.

Can I protect my transfers with a password?

Yes. When creating a transfer, toggle on password protection and set your password. Recipients will need it to access the download page.

What happens when a transfer expires?

Expired transfers are no longer accessible. Recipients will see a message saying the link has expired. You can set expiry dates from 1 day to 90 days depending on your plan.

When a recipient pays for your transfer, the amount (minus the platform fee) is credited to your ZeFile wallet. You can withdraw to your bank account or Mobile Money at any time.

What payment methods are supported?

Mobile Money (MTN, Orange, Wave, Airtel), bank transfers, USSD, and cards (Visa, Mastercard). Your clients pay the way they already do — no credit card required.

What are the platform fees?

It depends on your plan: on Basic you keep 93%, on Starter you keep 95%, on Pro you keep 97% of each paid transfer. The rate is set when you create the transfer — upgrading later gives you the better rate on new transfers, but doesn't change old ones.

Yes. Files are encrypted in transit using TLS and stored on secure cloud infrastructure. We never share your files with anyone other than your designated recipients.

Can I delete my files?

Yes. You can cancel or delete any transfer from your dashboard. The files will be removed from our servers.

How to add a bank account for payouts

Bank account payouts work for amounts where Mobile Money limits would be a problem. Add your account once from the dashboard and use it for any future withdrawal. ## What we need Account holder name (must match the name on your ZeFile profile), bank name, account number, and country. For some banks we also need a SWIFT/BIC code or RIB. Everything is asked on the form — no hidden requirements. ## Verification The first time you add a bank account, we may ask for a small one-time verification deposit (refunded immediately) to confirm the account is yours. Subsequent withdrawals don't repeat this step. ## Withdrawal timing Bank transfers typically clear in 1 to 3 business days, depending on the bank and country. The payout fee is usually lower than Mobile Money for larger amounts, but the speed is slower.