Go to the homepage, drag and drop your files (or click to browse), add recipient emails, set a price if you want, and hit Send. Your recipients will get a secure download link by email.

Yes! The Basic plan lets you send files up to 5 GB with all core features. Starter and Pro unlock larger file sizes, longer expiry dates, and lower platform fees.

Do I need an account?

You'll need to verify your email to send files — we use a passwordless OTP system, so there's no password to remember. Just enter your email, confirm the code, and you're in.

How do recipients download my files?

Recipients receive an email with a secure link. If the transfer has a price, they pay first, then download. If it's free, they download directly. They can also preview watermarked versions before paying.

Can I protect my transfers with a password?

Yes. When creating a transfer, toggle on password protection and set your password. Recipients will need it to access the download page.

What happens when a transfer expires?

Expired transfers are no longer accessible. Recipients will see a message saying the link has expired. You can set expiry dates from 1 day to 90 days depending on your plan.

When a recipient pays for your transfer, the amount (minus the platform fee) is credited to your ZeFile wallet. You can withdraw to your bank account or Mobile Money at any time.

What payment methods are supported?

Mobile Money (MTN, Orange, Wave, Airtel), bank transfers, USSD, and cards (Visa, Mastercard). Your clients pay the way they already do — no credit card required.

What are the platform fees?

It depends on your plan: on Basic you keep 93%, on Starter you keep 95%, on Pro you keep 97% of each paid transfer. The rate is set when you create the transfer — upgrading later gives you the better rate on new transfers, but doesn't change old ones.

Yes. Files are encrypted in transit using TLS and stored on secure cloud infrastructure. We never share your files with anyone other than your designated recipients.

Can I delete my files?

Yes. You can cancel or delete any transfer from your dashboard. The files will be removed from our servers.

Why my download is slow (or stops mid-file)

Download speed depends on your connection, your distance from our CDN, and the file size. Most slowdowns are network-related and resolve on retry. ## Try a stable connection ZeFile streams files through a global CDN. African users typically connect via the Frankfurt or Johannesburg edge node — both fast. Mobile networks can fluctuate; if you can switch to Wi-Fi or a wired connection for large files, do. ## If a download stops partway Modern browsers automatically resume interrupted downloads when you click the link again. The CDN supports range requests — your browser only re-fetches the missing bytes. If your browser doesn't auto-resume, refresh the link and start over. ## When the file itself is the problem Very large files (>10 GB) can take longer than a single ZIP stream tolerates. If you're downloading a multi-gigabyte transfer, prefer downloading files individually rather than as a single ZIP — that way each file is independent.